Plus88 Privacy Policy – Data Protection for Malaysian Online Casino Players

Plus88 collects several categories of personal data from our members across various interaction points on the platform. Below is a full breakdown of the types of data we collect and how they are gathered.

Data you provide directly:

• Full name as it appears on your official identity document.
• An active mobile phone number used for account verification and important communications.
• Email address for account communications, transaction notifications, and (with your consent) promotional information.
• Date of birth for age eligibility verification — the Plus88 platform is intended for users aged 18 and above.
• Payment method information you use — including the account holder name for Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX accounts via Maybank2u or CIMB Clicks. We do not store your full account number or payment platform password.
• Identity verification documents (if requested), such as a copy of your MyKad or equivalent document.

Data collected automatically during platform use:

• The IP address of the device used to access the Plus88 platform.
• Your device's web browser type and operating system.
• Game session records including date, time, game type, and bet value.
• Financial transaction records — deposits, withdrawals, bonus credits, and rebates.
• Cookie data and similar tracking technologies — described in further detail in Section 5.
• Communication logs with the Plus88 customer support team, including live chat transcripts and emails.

Plus88 uses the personal data collected for the following purposes. We will not use your data for any purpose not listed here without obtaining your consent first.

• Account management: Creating, verifying, and maintaining your member account on the Plus88 platform.
• Transaction processing: Processing deposits and withdrawals via your chosen Malaysian local payment methods.
• Identity and age verification: Verifying that you meet the minimum eligibility requirements, including the age limit of 18 years.
• Fraud detection and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other cybersecurity threats.
• Customer support: Enables the Plus88 support team to understand the context of your issue and provide faster, more effective assistance.
• Legal Compliance: Meeting applicable legal compliance requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• Platform improvements: Analysing usage patterns in aggregate and anonymised form to improve the design, performance, and features of the Plus88 platform.
• Marketing communications: Sending information about promotions, bonuses, and new offers — only if you have opted in to receive such communications.

Plus88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption: All communications between your device and our servers are protected with the strongest industry-standard encryption available.
• Secure data storage: Personal data is stored on servers protected by strict access controls, multi-layered firewalls, and intrusion detection systems.
• Restricted access: Only Plus88 staff who require access to your personal data in order to carry out their authorised duties are permitted to do so — and every instance of access is logged and monitored.
• 24/7 Monitoring: Plus88's cybersecurity team monitors our systems around the clock to detect any suspicious activity or security threats.
• Regular security assessments: Our platform and data storage systems undergo regular security assessments by our internal team and, periodically, by independent external assessors.
• Staff training: All Plus88 staff who handle personal data receive training on proper data protection practices and the importance of safeguarding member privacy.

Plus88 does not sell, rent, or transfer members' personal data to third parties for their own marketing or commercial purposes. However, there are limited situations where we need to share data with carefully selected third parties in order to operate the platform.

• Payment providers: Required transaction information is shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and banks supporting FPX to process your deposits and withdrawals. Each of these providers is bound by their own privacy policies and security standards.
• Game software providers: Required game session data is shared with licensed game providers such as Pragmatic Play, PG Soft, and Evolution Gaming to ensure proper game functionality and for fair play audit purposes.
• Platform service providers: Companies that provide the technical infrastructure, hosting, or operational services required by Plus88 — all bound by strict confidentiality agreements.
• Legal authorities: Plus88 will disclose personal data to government authorities or law enforcement when required by applicable law or a valid court order.
• AML/KYC Requirements: To meet anti-money laundering requirements, certain data may be shared with relevant regulatory authorities as required by law.

In all of the above situations, Plus88 shares only the minimum data necessary for that specific purpose. We do not grant any third party broad access to our entire member database.

Plus88 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an overview of the types of cookies we use and their purposes.

• Essential cookies: Required for core platform functionality — including login authentication, session security, and storing your basic preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the Plus88 platform — pages visited, time spent, and errors encountered — to help us identify and resolve issues and improve the overall user experience.
• Functional cookies: Saves your preferences such as display language, chosen game settings, and other information that allows the platform to remember your preferences between sessions.
• Analytics cookies: Helping us understand aggregated, anonymised platform usage patterns to make better decisions about new feature development and improvements.

You can manage cookies through your web browser settings. Disabling certain cookies may affect the functionality of the Plus88 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

Plus88 retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy, or as required by applicable law.

• Active account data: For as long as your account remains active with Plus88, we retain all relevant profile data and transaction records.
• Data after account closure: After an account is closed, we retain transaction and identity records for a minimum of 7 years to meet legal compliance and financial accountability requirements. This is standard practice in the licensed financial and gaming industry.
• Communication logs: Customer support transcripts and communication logs are retained for 2 years for service quality and dispute reference purposes.
• Analytics data: Anonymised and aggregated usage data may be retained for longer periods, as it can no longer be traced back to any specific individual.

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or reused.

As a Plus88 member and data subject under applicable data protection law, you have the following rights in relation to the personal data we hold about you.

• Right of access: You have the right to request a copy of all personal data we hold about you in a readable format.
• Right to rectification: If you find that the data we hold about you is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data — subject to the legal retention requirements set out in Section 6.
• Right to object to processing: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another operator if required.
• Right to withdraw consent: Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time — without affecting the validity of any processing carried out prior to the withdrawal.

To exercise any of the above rights, contact the Plus88 support team by email at support@plus88.net or via live chat. We will process your request within 14 business days and notify you of the outcome.

Plus88 respects your preferences regarding marketing communications. We do not send promotional emails, SMS, or marketing notifications without your explicit consent.

• During registration, you are given the option to choose whether or not you wish to receive marketing communications from Plus88. This choice does not affect your access to the platform or any of its features.
• If you choose to opt in, Plus88 may send you information about new promotions, prize slot tournaments, exclusive bonuses, and special offers via email and SMS.
• You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any of our promotional emails, or by contacting the Plus88 support team.
• Please note that essential transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — will continue to be sent regardless of your marketing communication preferences, as they are necessary for the operation of the service.
• Members who have applied for self-exclusion on responsible gaming grounds are automatically removed from all marketing communication lists.

The Plus88 platform is exclusively for users aged 18 and above. We take the privacy and protection of children and minors extremely seriously.

• Plus88 does not knowingly collect any personal data from individuals under the age of 18.
• If we discover or are made aware that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
• Parents or guardians who believe their minor child has registered an account with Plus88 should contact us immediately at support@plus88.net for prompt action.
• Plus88 encourages parents and guardians to use parental control software and to speak with their children about safe and responsible internet use.

If you have any questions, concerns, or requests relating to this privacy policy or the handling of your personal data by Plus88, please contact us through the following channels.

• Email: support@plus88.net — for formal privacy requests, please include "Privacy Request" in the subject line of your email.
• Live chat: Available 24 hours a day, 7 days a week directly on the Plus88 platform — for general privacy enquiries.
• WhatsApp: The number is available once you log in to your Plus88 account.

We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. For formal data subject rights requests (access, correction, deletion), please contact us by email with the necessary identity verification details so we can process your request securely.